Can you hire wheelchairs at alton towers

Please visit Guest Services, located on Towers Street within the Theme Park, or any of our Accommodation Receptions for further information or assistance throughout your visit. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

At Alton Towers Resort, we care deeply about creating magical and inclusive experiences for everyone, which is why we have partnered with AccessAble to create our new online Accessibility Guide. To ensure our guests get the most out of their escape to the Resort, the Accessibility Guide is packed with useful information and handy hints to enable you to plan your visit.

Click the link below to view detailed accessibility information to Alton Towers Resort opens in a new window. Plan Your Visit.

The Alton Towers Resort strives to make sure that the Theme Park, Hotels, Waterpark and other extraordinary attractions are easily accessible to all our guests. Pre-booking essential for all tickets Accessible changing places Ride Access Pass to assist with queuing. Know Before You Go The following guidance and information has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the Resort!

Ride Restrictions Table. All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the Alton Towers Resort App. Both spaces offer full changing facilities including a height adjustable bed, a tracking hoist and plenty of space. Located on Towers Street, Guest Services should be your first point of call if you require any further assistance on the day. The team can offer advice on Resort access and restrictions, height measuring, wheelchair access for collection of a Ride Access Pass, wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.

Located at the bottom of Towers Street next to the Towers Street Skyride Station, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit. A limited number of wheelchairs are available for hire from Guest Services on a first come, first served basis.

We also have a limited number of slightly wider wheelchairs for fuller bodied guests. Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please note, due to the very hilly nature of our site, this can make powered buggies very unstable.

Please take extra care when using them and speak to a staff member in Guest Services for further information.